The items ordered online are carefully packaged and entrusted to the courier service for shipment.
We deliver Mister Bio Wine s.r.l. products all over Italy.
The courier delivers approximately within 1-6 working days from the date of confirmation of the availability of the items.
All orders are delivered from Monday to Friday, excluding holidays. Mister Bio Wine s.r.l is not responsible for unexpected delays in delivery independent from its
You can check the progress of your shipment via the tracking code that you will receive in your shipment confirmation email.
For any doubts or questions regarding your shipment please write to us at email@example.com
In the "notes" field of the order you can indicate your availability time, the courier will do everything possible to respect it compatibly with your logistical needs.
In case of absence you will be notified by email or sms and the methods of managing non-delivery will be displayed. In any case, our customer service is always at your disposal for any request at customer firstname.lastname@example.org .
We use cartons specially designed to be shipped by courier with a triple external reinforcement and an internal hive that will protect your bottles further.
Once an order has been shipped, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time. If your order has not yet been shipped, write to us at client email@example.com : we will modify the incorrect data.
- in Italy are free of charge for orders placed in our online shop equal to or greater than 100.00€
The cost of shipping is calculated at the time of payment, in the phase following the shopping cart with the list of products chosen. As you can see in the shopping cart at the bottom we find the item "Subtotal" which indicates the total cost of the products and immediately below we find the item "Taxes included and shipping costs calculated at the time of payment" which indicates that the shipping cost must be added to the Subtotal, which for example in Italy is €15.00 (if you exceed the €100.00 threshold shipping is free).
No, there is no limit. In case of purchase of quantities equal to or greater than 7 cartons (42 bottles) Mister Bio Wine may take up to 7 working days for the preparation of the order.
In the event that the reordering of the chosen bottle is not possible as it is no longer in production, the site will report it during the purchase phase indicating the number of bottles that can be ordered.
In case of damaged goods, notify us immediately of the incident: you may be asked to send us the bottle to be returned and send us a photo with the description of the damage by email in order to avoid similar problems in the future.
Write to firstname.lastname@example.org stating the problem and enclosing a photo of the readable back label (including the batch number) and a photo of the cork. Your wine will be replaced immediately. Should this be out of stock, we will offer you an alternative wine or refund the amount paid. You do not have to send the purchased wine back to us.
The wines that appear on our e-shop are always available. If the quantities requested by you are not available, our system will not allow you to proceed with the order.
Just enter your friend's delivery address and the wine will be delivered directly to them. If you would like to add a greeting card or a special dedication, write your message in the notes before concluding the order.
Yes, as long as the goods are not shipped, then until you receive the email containing the tracking code, you can cancel the order and / or modify it. Contact us via chat via the instant messaging system on the site or via email to customer email@example.com indicating your order number and your request .
Creating your own Mister Bio Wine account is very useful for managing your subscription to one or more products and also for having the situation of your orders under control.
Creating it is very simple. Just click on the little man-shaped icon at the top of the site where there is the menu and then click on Create Account at the bottom.
The Create Account page will open in which we will have to enter Name, Surname , Email and Password and finally click on Create. You will receive an email confirming the creation of your account and you will be able to immediately check the status of your orders.
You can change the shipping address for your orders by logging into your Mister Bio Wine account. To do this, just click on the little man on the top right of the site (both from PC and smartphone) and enter the email address (the one used during the purchase) and the password of your account.
A this point in "Account Details" click on the "View Addresses" button and we can change / delete an address entered in the past, or we can add a new shipping address associated with our account. If you no longer remember the account password, just click on "Forgot your password?", enter your account email and immediately receive the email to be able to choose a new password.
At this point, repeat the procedure to access the account and follow the instructions above. If the account has not yet been created, just click on "Create Account" and enter the required data and then click on "Create" and then access our account and follow the instructions above.
If you can't remember your account password anymore, click on "Forgot your password?" and enter your account email; you will immediately receive an email to be able to set a new password.
At this point you will have to repeat the procedure to access the account and follow the instructions.
You can find past orders by logging into your Mister Bio Wine account. To do this, simply click on the little man on the top right of the site (both from PC and smartphone) and enter the email (the one used during the purchase) and the password of your account. We will find the details of all orders made up to that moment.
If you no longer remember your password, just click on "Forgot your password?", Enter your account email and immediately receive the email to be able to choose a new password.
At this point we will repeat the procedure to access the account, and we will find the details of the orders made. If, on the other hand, the account has not yet been created, just click on "Create Account" and enter the required data and then click on "Create" and then access our account where we will find the details of the orders made.
To change an order you have placed, you must contact us by email or in live chat on the site, no later than 30 minutes after the order has been placed. The order number (#1...) and the change to be made must be indicated. We reserve the right not to make the change, if the change is requested after the order has already been sent to the warehouse. If the difference in monetary terms is in favour of the customer, we will refund that amount. If, on the other hand, it is in favour of Mister Bio Wine, we will give instructions on how to proceed..
Yes, our prices always include VAT.
Discounts relate to the list prices of the e-shop and will be calculated automatically at the time of payment.
The return can be made no later than 14 days from receipt of the product, if it follows our return policies.
If so, this is the procedure to follow:
Step 1: send an email to customer firstname.lastname@example.org no later than 14 days from receipt of the product with the subject "Return order # 1 ..."
Step 2: indicate in the '' email the order number, the product you want to return and the reason
Step 3: you will receive an email approving / rejecting the return (based on our return policies) with the necessary information to continue
Step 4: you will have to go to the nearest / preferred shipping office and send the package (use our box if possible) to the address indicated
Step 5: when we receive the package and only after verifying its integrity, we will proceed with the refund of the returned item (s)